Frequently Asked Questions
Everything you need to know about shopping pre-loved luxury at The Cirkel.
How do you ensure the authenticity of your items?
Every item at The Cirkel undergoes a rigorous multi-point inspection by our team of in-house experts. We guarantee 100% authenticity on all designer pieces or your money back.
What condition can I expect the clothing to be in?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Used'. Detailed descriptions and high-resolution photos highlight any minor imperfections to ensure full transparency.
What is your return policy?
We offer a 14-day return window for all items, provided the security tag remains attached and the item is in its original sent condition. Return shipping costs are the responsibility of the customer.
How long does shipping take?
Domestic orders are typically processed within 24 hours and delivered within 3-5 business days. International shipping times vary by location but usually arrive within 7-10 business days.
Can I sell my clothes to The Cirkel?
Yes, we offer a consignment service for luxury and high-end contemporary brands. Please visit our 'Sell With Us' page to submit your items for a valuation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Clearpay.